Frequently asked questions

We deliver across all seven Emirates of the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not currently ship outside the UAE.

Standard delivery is AED 20. Delivery is free on orders of AED 200 or more. There is no minimum order value, and the exact charge is shown at checkout before you confirm.

In Dubai we offer same-day or next-day delivery where operationally possible; orders placed before 12:00 PM may qualify for same-day delivery. In the other Emirates we aim to deliver within 1-2 business days. All delivery dates are estimates and are not guaranteed.

Yes. Free customer pickup is available at checkout. We will confirm the collection address and timing with you after your order is placed.

Cash on Delivery is currently the only payment method. You pay the driver in cash when your order arrives, so please have the exact amount ready where possible. We do not collect or store card details at any point.

VAT is applied only when we are registered for VAT and our registration number is displayed. Where VAT does not apply, no tax is charged and the document issued with your order is a receipt rather than a tax invoice.

No. You can order as a guest. Creating an account lets you track orders, save addresses, keep a wishlist and reorder in one click.

Use the "Track order" link in the header with your order number and the email address you used at checkout. If you have an account, every order is listed under My orders.

Non-food items can be returned within 7 calendar days of delivery if unused, unopened and in their original condition and packaging. Food, perishable, short-expiry, hygiene-sensitive and opened consumable products cannot be returned unless they are defective, damaged, expired, incorrect or not as described.

Please report it within 48 hours of delivery with photographs, either from your order page or by contacting us. We will arrange a replacement or a full refund including the delivery charge.

Approved refunds for Cash on Delivery orders are paid by bank transfer or another recorded method, normally within 7-14 business days after the items have been received, inspected and approved.

Yes, free of charge, at any time before the order moves to Processing. After dispatch, a cancellation is handled as a return.

Complete the wholesale application form with your business details and trade licence information. Our team verifies the details and responds by email. Once approved, wholesale prices appear automatically whenever you are signed in.

The default minimum wholesale order value is AED 1,000. Individual products may also carry their own minimum order quantity, which is shown on the product page.

Yes. Orders above AED 10,000 can be handled by custom quotation, and you can request a quote for any quantity using the Request a Quote form.

Open your profile page and use "Request account deletion". Our team will confirm before anything is removed. Records we are required to keep for accounting purposes are retained without your contact details.

We supply four ranges: food, non-food, electronics and home items, to both retail customers and businesses across the UAE.